7 Key Enablers to Deliver Modern Knowledge Management

Knowledge isn’t knowledge if you can’t find it

With a single index Knowledge Unlocked not only improves the quality of search results, but it also accelerates the search process, delivering the desired information to legal professionals more quickly.

• Retrieve relevant and contextual  information
• Increase productivity and efficiency
• Drive consistency across multiple systems

Tech is cool but user experience design drives adoption

Effective user experience design is about understanding how your users work and think, putting up signposts to guide them and make knowledge, work-in-progress, and Document Management System (DMS) content more “findable”.

• Understand how end users will search for information
• Understand how the combination of human investment and technology fits into existing workflows
• Drive adoption exponentially over time as the solution matures

Transform existing investments into knowledge

The right approach to knowledge management can transform your Document Management System (DMS) content into knowledge assets.

• Organize DMS content into searchable knowledge topics using consistent tagging and metadata schemas
• Create pre-configured, out-of-the-box folder and metadata templates that reflect industry best practices

Understand the hidden value of DMS governance

Leverage your Document Management System (DMS) to simplify your IT infrastructure investment, and automatically inherit security from a governed DMS instantly sharing knowledge safely and securely.

• No need to set up “need-to-know’” security in isolation or in addition to what exists in the DMS
• Follow the designated pathways already set up in your DMS that inherent access controls to meet ethical, regulatory, and organizational remit
• Address the challenge of how to create a “lockdown” on matters and extract knowledge simultaneously

Connect across siloes

A modern KM solution connects to all your legal solutions creating behind-the-scenes connections and relationships among content, practice areas, people, data, experiences, and resources.

• Connect your Document Management System (DMS) and other matter management products
• Extend the powerful search functionality across all knowledge sources consistently
• Support the ability to dig deep for knowledge or precedent
• Connect quickly and seamlessly to other collections where users might not normally look to uncover new insights

Designed for your success

Modern Knowledge Management is designed for legal professionals and provides common best practice templates. This makes it easier to reuse existing work product for the creation, storage, and maintenance of:

• Standard forms
• Checklists
• Templates
• Court forms
• Statements
• Clauses
• Multi-state reviews
• Evolving process knowledge
• Matter process maps

Focus on getting answers intuitively through a single search.

Knowledge search - gets answers not just results

It is critical that search, browse, and explore are designed for ‘findability’ and supports an end user’s journey with the right information at the right time.

• A compelling out-of-the-box search that connects across matters, experts, clauses, deals, and knowledge
• Empowers the ability to dig deep into a specific matter and easily switch context
• Enables the ability to explore a topic such as experts or a best practice without losing the essence of the search as they explore
• Supports the ability to refine search results within topics without switching tools and systems.
• Reduces the need for customization so you can deploy quicker and speed time to value.